VISIT KANAZAWA, JAPAN - Official Travel Guide

The Same-day Baggage Delivery Service allows you to send your baggage from Kanazawa Station to hotels and ryokans within Kanazawa City, as well as to selected locations in the surrounding areas, with same-day delivery.

 Bringing large suitscases onto buses may make you tired, and also cause crowding. The service counter is located at the Kanazawa Station Tourist Information Centre. Go “Hands-free” sightseeing, so you can get around Kanazawa comfortably!

*Please allow plenty of time for delivery as the reception desk can get very busy.
*Delivery service may be cancelled without notice due to road conditions caused by weather or events. 

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Q1: Which areas can the Baggage Delivery Service deliver to from Kanazawa Station on the same day?

Kanazawa City, Noto area, hot springs in the Kaga area and hotels and inns in Awara City, Fukui Prefecture.

Please note that baggage acceptance times at the Kanazawa Station Tourist Information Centre vary depending on the delivery area. Please also refer to the table in the image.

Q2：How can I use this service? 

(1) Purchase a 'baggage delivery ticket' at the information counter at Kanazawa Station Tourist Information Centre.

　Credit cards, transport IC cards and electronic money are accepted.

(2) Fill in a request form and leave your luggage at the "Hands-Free Travel counter" on the left-hand side of the same counter.

(3) Receive your baggage at your hotel in the same day.

Q3: Can I specify a delivery time?

Unfortunately, delivery times cannot be specified. 

Q4: Are there any accommodations or items that cannot be delivered to, even within the delivery area?

- Depending on where you are staying, delivery may not be possible. 

For example, delivery cannot be made to inns/guesthouses that do not have a front desk, such as those that rent out an entire house.

- Valuables, fragile items (plastic bottles, glass bottles, etc.) and perishables cannot be accepted.

- Please consult with a staff at the counter about electronic equipment.

Q5: Can I use this service if I am traveling in a group or have a large amount of luggage?　

Depending on the number of pieces of baggage, additional trucks may need to be arranged, so group passengers should consult with the Kanazawa Station Tourist Information Centre at least 10 days in advance.