Travel Tips
We have compiled some useful information for visiting Kanazawa. Please also see this helpful page if you are visiting Japan for the first time.
Currency exchange
There's a counter at Kanazawa Station where you can exchange 31 different types of foreign currencies. You can withdraw cash with an overseas card at Japan Post ATMs and Seven Bank.
Free Wi-Fi
"Kanazawa-Free Wi-Fi" is available around the main tourist spots in Kanazawa (registration required). If you have installed the Japan Wi-Fi auto-connect app (usable all over Japan), your device will connect to Kanazawa-Free Wi-Fi automatically.
Tax free
There are several duty-free stores in major shopping centers in Kanazawa. About duty-free stores
Luggage storage
Coin lockers are installed at Kanazawa Station, large shopping facilities and near Kenrokuen. Luggage storage services are available at Kanazawa Station, Kanazawa Central Tourist Information Center and Kuroneko Hotto Station.
Luggage delivery
The Kanazawa Station Tourist Information Center offers a same-day luggage delivery service to accommodation facilities in and around Kanazawa. There's also a luggage delivery service counter inside Kanazawa Station where you can send luggage anywhere in Japan.
Volunteer guides
The Kanazawa Goodwill Guide Network (KGGN) is a volunteer guide organization that provides guides for major tourist destinations in Kanazawa. Reservations are accepted from 2 months to 2 weeks prior to the desired date.
Guides for Kanazawa Castle Park and Kenrokuen
Guides for Kanazawa Castle Park and Kenrokuen are located in the two information centers in Kanazawa Castle Park (Ishikawa-mon Information Center and Gyokusen-an Information Center).
*Reservation not possible or required
Guiding time: 9:30–15:30 (every day except Dec. 29 - Jan. 3)
Safety & disaster information
To call an ambulance or fire engine, dial 119 (fire department)
In an emergency such as a security incident or accident, dial 110 (police)
Multilingual police assistance: 076-225-0555 (weekdays 9:00 a. m. - 5:00 p. m.)
If you feel sick, you can search for medical facilities by area or supported language using the websites below.
Search Medical institutions (JNTO)
Medical Facilities with Foreign Language Support
The Japan National Tourism Organization (JNTO) provides telephone support 24 hours a day, 7 days a week in the event of an accident or emergency: 050-3816-2787. They also provide information to help you enjoy a safe trip in Japan.
